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Due to COVID-19, production and shipping times will be delayed.
In most cases, it takes 2-5 business days to fulfill orders.* (Please be patient, we are a small business with a small staff)
Once an order is placed, you will receive an automated e-mail confirmation after our system processed your order. You will receive another automated e-mail notification, with tracking information of your package when your order is shipped. Check also your spam mailbox to ensure you did not miss these e-mails.
Please make sure to read the information below about shipping time.
*Excludes pre-orders, check the products page to see estimated ship out dates.
US ORDERS: 2-7 business days
INTERNATIONAL: 2-6 weeks (subject to change according to country)
Please note: Once your order has been shipped, we are no longer responsible for any lost and damage. Check your tracking number to estimate time of arrival. Please make sure to be available for your packages delivery or arrange a pickup with your local post office (through shipping carrier). If you live in a location that is not safe for deliveries, please find another location to have your item shipped to. If your has been returned to sender, please email us.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
We are not responsible for taxes / customs fees placed on international orders. If your package is held at custom, please contact your local postal agency for further assistance.
We cannot lower the dollar amount on international orders in order to avoid custom fees.
US ORDERS:
1 lb & Under // $6
1-2 lbs // $12
2-3 lbs // $15
3.5 lbs+ // $17+
INTERNATIONAL
1 lb & Under // $15
1-5 lbs // $50
5-10 lbs+ // $60
Harnesses are approx 0.5lb // Clothes are approx 1lb
In some circumstances the shipping cost is less than our estimated shipping cost. If paid amount is excessively more than shipping cost than we will refund the difference. This is typically for international or large orders.
If you have purchased an item on "pre-order," this means that it is in the process of being made. Estimated ship-out dates can be found on the product's page. You will receive tracking information as soon as your item is prepared to ship. If there are any foreseen delays in production of your item you will be notified.
If you purchase in-stock items along with your pre-order, the whole order will be fulfilled when pre-order is ready.
